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Privacy Notice

Privacy Notice - General

This Notice (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The Privacy Notice will be made available in Welsh translation: in the event of any discrepancies, this version is definitive. This notice is effective from 9th May 2018.

Who we are

“We” or “us” means the National Beekeeping Centre for Wales CIC (or NBCW, or Canolfan Genedlaethol Cadw Gwenyn Cymru CIC). If you wish to contact us, please email, phone us on 01492 651106, or write to us at NBCW, Bodnant Welsh Food, Furnace Farm, Tal-y-Cafn, Conwy LL28 5RP.

By contacting us, using our services, or visiting our website, which is owned and controlled by us (“our website”), you are accepting and consenting to the practices described in this Notice unless you inform us otherwise.

Information we collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site, by corresponding with us by phone, post or email, in person at our Visitor Centre, or at an event. This includes information you provide if you subscribe to our services or use other social media functions on our site, become a member, take out a Hive Aid subscription, register for one of our courses, enter a competition, promotion or survey, supply us with goods or services, volunteer with us, and if you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number. For specific purposes (usually only if you are attending a course or an event with us), we may also ask for additional information such as dietary requirements, medical conditions and allergies, and next of kin / emergency contact details. If you are buying a membership, Hive Aid, or another product from us on behalf of someone else, you may also provide us with their details: please be sure that they consent for you to do this.

Financial information

If you pay for a membership, Hive Aid, course booking or other product through our website, payment will be processed by PayPal or Worldpay. Please be sure that you read and accept their terms and conditions before using the payment process.

Details of your financial transactions with us are retained in accordance with normal accounting practice, and as required by law.

Other information we collect when you use our website

With regard to visits to our site we may automatically collect the following information:technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; data about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Tracking information is collected using Google Analytics, and information regarding purchases is collected using NopCommerce.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Information we receive from other sources

We do not normally receive information about you from third parties, unless you allow a third party to take out a membership, a Hive Aid subscription or a course booking, or buy a product from us on your behalf. If this happens without your consent, please contact us.

We work with third parties (including, for example, sub-contractors in technical, payment and delivery services and volunteering organisations) and may receive information about you from them.

We may also receive information about you from cookies.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information to notify you about changes to our service and ensure that content from our site is presented in the most effective manner for you and for your device.

When our services are contracted out to a third party, e.g. courses provided by an independent trainer, we may share limited information with them, solely for the purpose of providing the service you have chosen.

We do not share your information with marketing or advertising agencies, data analysis services or similar agencies.

Information we collect about you

Examples of how we will use this information includes (but is not limited) to: administering our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; improving our site to ensure that content is presented in the most effective manner for you and for your device; allowing you to participate in interactive features of our services, when you choose to do so; keeping our services, site and premises safe and secure;measuring or understanding the effectiveness of our service.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we can share your personal information with:

  • our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law;
  • and anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.

We use employed, self-employed and volunteer staff, who are all bound by the terms of this Privacy Notice. We also use third-party processors, including the following, and may share your information with them:

  • Mail Chimp, for the administration of our newsletter services
  • PayPal, for payment services
  • World Pay, for payment services
  • WiSS for web hosting and email services
  • Twitter, Facebook and YouTube for web content services

These third parties have their own privacy policies.

We will also disclose your personal information to third parties if we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

We will not transfer the data that we collect from you outside the area covered by UK data protection legislation or EU/EEA equivalent. By providing us with your personal data, you agree to the necessary transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Communication by email is also subject to the privacy policy of your own service provider.

Data retention

We will not store your data for any longer than is necessary. Data not required for contractual or legal reasons will not normally be held for more than one year after one-off purchases or the expiry of annual memberships or subscriptions. When sensitive information (e.g. medical conditions, bee-sting allergy, food allergies, etc.) is collected in connection with a specific event, it will be destroyed after the end of the event.

Your data can be removed from our records on request at any time, in accordance with your legal rights.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. Our only marketing is through our website and our newsletters, so you can exercise your right to prevent such processing by staying away from our website and unsubscribing from the newsletter (either by using the unsubscribe link, or by contacting us).

You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:

  • Access – to access all the personal data we hold about you;
  • Erasure – that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;
  • Correction – if the data we hold about you is incorrect or incomplete;
  • Portability – to copy or transfer the personal data we hold about you to another party.

Changes to our privacy notice

Any changes we may make to our Privacy Notice in the future will be posted on our website, and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Notice.